Help shoppers discover the right products, complete purchases, resolve order and return issues, and strengthen loyalty with AI that understands intent, uses connected commerce context, takes approved action, and works alongside your teams across every channel.
“I need a waterproof jacket for a fall trip. I want something warm, but not too heavy, and I need to know whether it can arrive before I leave.”
Surface products that match the stated needs and show eligible delivery options from connected systems.
ALi carries product intent, order context, service history, and relationship signals across conversations so shoppers do not have to start over every time the moment changes.
ALi Workflow connects the conversation to approved commerce systems, moving from a stated shopper need to completed work.
ALi Assist works alongside shopping, order care, returns, and loyalty teams in real time, surfacing shopper context, signals, and the best approved next move while the human stays in control.
ALi Analytics analyzes shopper language across discovery, purchase, resolution, and loyalty conversations to reveal where product information, policy, and expectations repeatedly fall out of sync.
See where product information, policy, fulfillment, and shopper expectations repeatedly fall out of sync across conversations.
ALi QA evaluates conversations across shopping, order care, returns, and loyalty, giving teams consistent visibility into policy adherence and what to coach next.
Need understood
Policy grounded
Next step clear
Confirm which requirement matters most if the shopper must trade off delivery speed and product choice.
When multiple purchase constraints are present, make the trade-off explicit before moving to the recommended option.
Retail conversations move across catalog, inventory, cart, order, fulfillment, returns, loyalty, and payments. ALi keeps the shopper’s context connected while approved actions remain grounded in the systems responsible for them.
Chat, Messaging, Voice, and Email share the same shopper context and journey state so the experience continues no matter where the conversation happens.
“Shopper need identified”
“Order context confirmed”
“Approved commerce action completed”
“Order summary and next steps sent”
Shopper context carries across channels, AI agents, and human handoffs.
Bring Shopping, Order Care, Returns, and Loyalty together in one operating layer for knowledge, analytics, real-time assistance, workflow automation, and quality.
Measure the shopping journey across conversion, resolution, returns, and loyalty.
See how Augmented Labs can help retail and ecommerce teams guide product decisions, convert demand, resolve order and return issues, strengthen loyalty, and improve every conversation.
Get a demo