Augmented Labs Email Agents understand long-running threads, handle multi-part requests, take action across connected systems, and bring in a person with the full history when needed.
Get a demo“Hi, following up on the thread below. I need to move my Friday flight to Saturday morning, keep my extra-legroom seat if possible, and I still haven’t received the travel credit from the cancellation last week. Can you confirm all three before I leave for the airport tomorrow?”
The prior agent confirmed the original cancellation, but the travel credit had not yet posted.
Hi Maya,
Your flight has been moved to Saturday morning, and your extra-legroom seat is confirmed on the new itinerary.
I also located the missing travel credit from last week’s cancellation. It has now been reissued to your account and is available to use.
You’re all set for tomorrow.
Best,
Customer Care
Customer emails carry history, multiple requests, and real stakes. Email Agents are built to work with all of it.
Understand what was asked today, what was promised yesterday, and what still needs to be resolved.
Break complex emails into the individual actions required, then complete the work before the response is sent.
Send clear, on-brand responses that reflect the full history, not just the latest message.
Email Agents separate complex messages into the actions that need to happen, carry them through connected systems, and respond only when the work is complete.
Customer confirmed the order number and shipping details for a replacement request.
Hi Jordan,
Your replacement for the damaged item is on its way, and you’re eligible for a refund on the second item, which has been processed. Your shipping address has also been updated for future orders.
Best,
Customer Care
Every reply carries the context of what came before, including earlier requests, prior commitments, attachments, decisions, and unresolved issues.
Customer asks for a billing correction.
Customer sends a supporting document.
Finance adjustment is confirmed.
Customer asks whether the correction will appear on the next invoice.
The agent retained the original request, the supporting document, the confirmed adjustment, and the still-open invoice question, all without asking the customer to repeat any of it.
Email Agents identify each request, track what depends on what, and close the loop on every item before the thread moves forward.
“Can you resend the invoice, change the billing contact, and confirm whether the credit will apply this month?”
Email Agents can retrieve information, update records, complete approved actions, verify the result, and then respond with the outcome.
When judgment, approval, sensitivity, or an exception requires a person, the full email history and completed work move with the escalation.
Requesting an exception to a non-refundable fare due to a documented family emergency.
4 messages across 3 days
Human review of exception eligibility.
Email Agents can securely retrieve context and complete approved actions across the systems that already run your customer experience.
“Can you update my delivery address and confirm my loyalty tier before this ships?”
“Your delivery address is updated, and your Gold loyalty tier is confirmed.”
Augmented Labs designs, integrates, tests, launches, monitors, operates,
and continuously refines your Email Agents as customer needs
and business conditions change.
Journeys, policies, tone, escalation rules
Systems and knowledge behind resolution
Complex threads, exceptions, edge cases
Deploy into live customer email
Outcomes, escalations, quality
Stay reliable as conversations evolve
Continuous improvement
The Augmented Labs Platform powers and orchestrates the Email Agents. Console provides visibility into performance, testing, deployments, outcomes, escalations, and oversight.
See how Augmented Labs Email Agents can follow the thread, resolve every request, and reply with full context.
Get a demoExperience a live conversational agent.