Augmented Labs Messaging Agents handle two-way conversations across SMS and messaging channels, carry context over time, complete approved actions, and bring in a person with the full history when needed.
Get a demoYour delivery is running late. I can help you choose a new delivery window.
Tomorrow after 5 works. Also update my buzzer code to 2719.
Done. Your delivery is now scheduled for tomorrow between 5 and 8 PM, and your buzzer code has been updated to 2719.
Messaging Agents stay useful before, during, and after the reply, whether the customer responds in seconds or comes back hours later.
Understand what happened earlier in the conversation and continue without asking the customer to repeat themselves.
Turn a simple text response into completed work across the systems behind the conversation.
Start useful, permissioned conversations around updates, reminders, changes, and moments that need action.
Your service appointment is tomorrow at 2 PM. Need to make a change?
Can we move it to 4? And please add my new phone number.
Done. Your appointment is now at 4 PM tomorrow, and your contact number has been updated.
Messaging Agents carry forward the history, decisions, and unfinished work so customers can pick up where they left off.
Customer receives a delivery update.
Customer asks to change the delivery window.
Customer replies with the preferred time.
New window is reserved and confirmed.
No customer repetition required.
Messaging Agents can start useful conversations around changes, reminders, service updates, and moments that need action.
“Your delivery is delayed. Want to choose a new window?”
Customer reschedules directly in the conversation.
“Your appointment is tomorrow at 10 AM. Reply CHANGE if you need another time.”
Customer moves the appointment without calling.
“The outage affecting your area is resolved. Want me to run a quick service check?”
Customer confirms service or continues troubleshooting.
Messaging Agents can operate within approved consent, channel preference, quiet-hour, and opt-out rules so outreach stays relevant and governed.
When judgment, sensitivity, approval, or an exception needs a person, the conversation history and completed work move with the handoff.
Requesting same-day delivery due to an urgent medical need.
6 messages across 2 days
Human review of same-day delivery exception.
Messaging Agents can retrieve context, complete approved actions, and verify outcomes across the systems that already run the customer experience.
Augmented Labs designs, integrates, tests, launches, monitors, operates, and continuously refines your Messaging Agents as customer needs and business conditions change.
Journeys, policies, tone, escalation rules
Systems and context behind resolution
Multi-request replies, edge cases
Deploy into live customer messaging
Outcomes, escalations, quality
Stay reliable as conversations evolve
Continuous improvement
The Augmented Labs Platform powers and orchestrates the Messaging Agents. Console provides visibility into performance, testing, deployments, outcomes, escalations, governance, and oversight.
See how Augmented Labs Messaging Agents can reach out, understand the reply, and complete the work.
Get a demoExperience a live conversational agent.