Every message understood.
Every next step handled

Augmented Labs Chat Agents deliver contextual conversations across web and app, carry customer context forward, take action across connected systems, and bring in a person with the full conversation when needed.

Get a demo
Web Chat · Order Support Agent · Live
“I need to exchange the jacket from my last order for a medium and send it to my office instead.”
“I found your order. The medium is in stock. I can exchange it and update the delivery address before it ships.”
Office address Use another address
“Done. Your exchange is confirmed, the delivery address has been updated, and your confirmation is on the way.”
Order located Inventory checked Exchange created Address updated Confirmation sent

Chat should feel like the conversation already knows you

Customers should not have to repeat what your business already knows. Chat Agents bring history, customer context, and the current request together from the first message.

Pick up where the customer left off

Carry relevant context forward so returning customers can continue the conversation instead of starting over.

Today

“Any update?” — already understood.

Respond like your brand

Keep tone, terminology, and communication style consistent across every customer conversation.

“Happy to help. I can get that sorted for you today.”
ClearConciseHelpfulBrand aligned

Ready to act in real time

Move from conversation to resolution by securely taking action across the systems your business already uses.

Request received
Action completed

More than answers. A path to resolution

Chat Agents can guide, collect, confirm, and act inside the conversation so customers can finish what they came to do without leaving the chat.

UnderstandIntent understood GuideNext step guided ActAction completed ConfirmResolved in conversation
“Can I move my appointment to next week? Tuesday afternoon works best.”
“Sure — here are the available times for Tuesday afternoon.”
2:00 PM
3:30 PM
Updating appointment…
“Done — your appointment is now Tuesday at 2:00 PM. You’ll get a reminder the day before.”
Resolved in conversation

Context that carries the conversation forward

Chat Agents can use relevant conversation history and customer context to understand what has already happened and what matters now.

Earlier

“I’m waiting for the replacement to ship.”

context carries forward
Today

“Any update?”

“Yes. Your replacement shipped this morning and is expected tomorrow.”

The right interaction for the moment

Use conversation, structured choices, forms, and rich content together to make complex requests easier to complete.

“Which plan gives me more international data?”
“These two travel add-ons cover the most countries:”
Global Traveler5GB · 90 countries
Regional Pass3GB · 40 countries
“Add Global Traveler to your plan today?”

Take action while the customer is still in the conversation

Connect chat to business systems so the agent can retrieve information, update records, complete requests, and confirm the outcome in real time.

“Can you update my billing address and resend the invoice?”

Customer Verified Account Retrieved Request Updated Confirmation Sent
CRM · Billing · Messaging

When a person steps in, the conversation comes with them

Escalate with the relevant history, customer context, and current request already organized so the human can continue without asking the customer to start over.

Conversation

“This needs a manager’s approval.”

“Bringing in a specialist now.”

Human expert
Context transferred
  • Conversation history
  • Customer profile
  • Current request
  • Actions already taken

“I have the conversation and the steps already taken. I can continue from here.”

Chat doesn’t operate alone

Every conversation can draw on business context, take action across connected systems, and remain visible through the Augmented Labs Platform and Console.

Web & App
Chat Agent
Business Context
Connected Systems
Action
Console

Connected context

Bring relevant customer and business information into the conversation.

Actions completed in real time

Move beyond answers and resolve requests across connected systems.

Visible in Console

See conversations, outcomes, reporting, testing, deployments, and escalations.

Built, launched, and continuously managed by Augmented Labs

We design the experience, integrate the systems, test the agent,
launch it into production, monitor live performance,
and continuously refine the environment behind it.

Design

Conversation experience, flows, policies

Integrate

Business systems, APIs, context

Test

Scenarios, edge cases, quality

Launch

Production deployment

Monitor

Conversations, outcomes, escalations

Refine

Continuous improvement

See what better chat
can accomplish

See how Augmented Labs Chat Agents can understand, guide, act, and resolve customer requests in real time.

Get a demo
🇺🇸 English

Experience a live conversational agent.