Console gives your team complete visibility into agents, conversations, outcomes, reporting, testing, deployments, and escalations while Augmented Labs handles day-to-day operations behind the scenes.
Get a demoMove from high-level performance to the individual conversations, tests, deployments, and escalations behind it without leaving Console.
| Channel | Summary | Agent | Time |
|---|---|---|---|
| Voice | Billing dispute | Triage Agent | 10:42 AM |
| Chat | Delivery status | Triage Agent | 10:36 AM |
| Account access | Billing Agent | 10:31 AM |
See every agent, channel, deployment, and outcome at a glance, then drill into the exact conversation, action, and result behind the performance.
| Agent | Channel | Region | Version | Status | Volume | Resolution |
|---|---|---|---|---|---|---|
| Triage Agent | Voice, Chat, Email | North America | v14 | Live | 12,406 | 84.2% |
| Billing Agent | Voice, Chat | North America | v9 | Live | 6,912 | 88.6% |
| Scheduling Agent | Chat, Email | EMEA | v6 | Live | 3,204 | 91.0% |
Customer: “Where’s my order?”
Agent: Verified identity, located order #10241, confirmed it shipped this morning.
Outcome: Customer notified, case closed.
Track the performance of every agent, channel, workflow, and deployment through the metrics that matter to your business. Console turns conversations into clear reporting on resolution, escalation, customer outcomes, quality, volume, trends, and operational performance.
Views and reports can be configured around your business objectives, teams, workflows, channels, and KPIs. You get the reporting your business needs. We configure and operate the environment behind it.
| Agent | Volume | Resolution | Escalation |
|---|---|---|---|
| Triage Agent | 12,406 | 84.2% | 3.1% |
| Billing Agent | 6,912 | 88.6% | 2.4% |
| Scheduling Agent | 3,204 | 91.0% | 1.8% |
See how each agent was validated, what changed, which version is live, and what is under review before anything reaches production.
Escalated conversations carry the history, customer context, actions already taken, systems touched, and reason for escalation so teams can step in without starting over.
Console gives your team clear visibility and oversight while Augmented Labs monitors, tests, refines, reviews, and manages the environment day to day.
Observe live conversations and outcomes
Validate changes against scenarios and policies
Identify improvements from real interactions
Human review before deployment
Approved changes move into production
The cycle continues
Your team gets visibility. We handle the day-to-day operation behind it.
Explore Console and see how Augmented Labs gives your team complete visibility into the agents we operate for you.
Get a demoExperience a live conversational agent.