Engage buyers, understand what they need, recommend the right offer, and take approved actions across the systems required to complete the sale.
“I’d like to move our four family mobile lines to you. We want to keep our numbers, need two new phones, and travel to the U.S. often. Can you help us switch?”
Recommend Canada-U.S. family plan
Configure 4 lines + 2 devices
“I need four round-trip tickets from Toronto to London next month. Friday evening out, Sunday back, seats together, with one checked bag each.”
Recommend best-fit nonstop itinerary
Configure 4 travelers + seats + bags
ALi can move beyond answering questions and into the actions that complete a sale. It can understand what a buyer wants, compare the right options, configure products or services, apply approved rules, and carry the customer forward to purchase.
ALi works alongside human sellers during live conversations, combining buyer history, product knowledge, pricing rules and commercial context in real time. It can surface the right question, position the right value, handle objections and prepare the next action without taking control away from the seller.
Conversation Intelligence analyzes buyer language across AI and human sales interactions to reveal the themes that influence commercial outcomes, turning raw buyer language into ALi understanding and commercial intelligence.
AI Quality Assurance can review every AI and human sales interaction against the standards your team defines, including discovery, product claims, pricing guidance, objection handling and next-step discipline. Leaders can see where execution is strong, where a deal may be exposed and exactly what should be coached next.
A sale does not belong to a single channel. ALi carries the customer’s needs, selections, previous actions and commercial context across Voice, Chat, Messaging and Email so every interaction continues from the same buying journey.
Augmented Labs gives teams visibility into how AI agents, human sellers, commercial rules and connected systems are performing together. Through Console, teams can review activity, govern actions, inspect outcomes and continuously improve the sales experience without managing disconnected tools.
Voice · Chat · Messaging · Email
Recommendations · Configurations · Appointments · Orders / bookings
Pricing rules · Approval rules · Human handoff
Connect conversational performance to the commercial outcomes that matter. Augmented Labs helps teams understand whether buyers are being reached faster, qualified more effectively, converted more consistently and moved toward revenue with better sales execution.
Speed to lead · Meeting / appointment rate · Sales cycle length · Sales quality
See how Augmented Labs can engage buyers, qualify opportunities, assist your sales team, understand every interaction, and continuously improve sales performance.
Get a demoExperience a live conversational agent.