Turn every customer moment into a reason to stay

Detect churn risk, understand what is driving it, recognize loyalty, and take approved actions that protect the relationship across every channel.

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Telecommunications
Retention Live
Customer

“My bill keeps going up, roaming is confusing, and I’m seriously thinking of switching.”

ALi is protecting this relationship
  • Billing friction identified
  • Roaming usage explained
  • Eligible retention options surfaced
  • Best approved path presented
ALi

“I’ve reviewed your roaming usage and found an eligible plan that covers your four lines without the confusion.”

Retention path accepted
Airlines
Retention Live
Traveler

“I’ve had two schedule changes recently. I’m a frequent flyer, but I’m starting to book elsewhere.”

ALi is protecting this relationship
  • Loyalty history recognized
  • Disruption context reviewed
  • Travel preferences preserved
  • Approved recovery path completed
ALi

“I recognize this is your second disruption, and I’ve completed an approved recovery that keeps your seating preferences intact.”

Relationship recovered

Act before customers decide to leave

ALi recognizes the full relationship, understands what is changing, and surfaces the best approved retention action before the customer decides to leave.

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Retention Intervention Risk detected
Relationship
    What changed
      Best retention path
        Relationship state

        Put the best retention move in every agent’s hands

        ALi Assist works alongside your team in real time, surfacing relationship context, risk and loyalty signals, and the best approved next move while the human stays in control.

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        Retention Human agent
        Customer

        Type a reply…
        Send
        ALi Assist
        Relationship context
          Risk signals
            Loyalty signals
              Recommended move

              Approved options
                Guardrail

                Confirm eligibility before presenting any benefit, credit, or offer.

                Know why customers stay, drift, or leave

                Relationship Intelligence analyzes conversations to reveal what is strengthening or weakening every customer relationship, and what the retention team should act on.

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                What customers are saying
                What ALi understands
                What the retention team should act on

                Coach every retention conversation at scale

                AI Quality Assurance evaluates retention conversations at scale, giving teams consistent visibility into relationship handling, policy adherence, and what to coach next.

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                Customer
                Agent
                Coaching opportunity

                One customer. One relationship. Every channel

                Chat, Messaging, Voice, and Email share the same relationship history, risk signals, and retention state so the relationship continues no matter where the conversation happens.

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                Relationship context
                  Status
                  Chat

                  Messaging

                  Voice

                  Relationship context carries across channels, AI agents, and human handoffs.

                  Run retention and loyalty from one control layer

                  Augmented Labs governs risk triggers, eligibility rules, approved offers, and channels from one operating layer, with visibility and oversight through Console.

                  Overview
                  Risk triggers
                  Offers & benefits
                  Channels
                  Governance
                  Retention & Loyalty — Live Monitored
                  Risk & eligibility rules
                  Risk triggersActive
                  Eligibility rulesActive
                  Approved save offersActive
                  Loyalty benefitsActive
                  Channels
                  VoiceActive
                  ChatActive
                  MessagingActive
                  EmailActive
                  Service-recovery policies
                  Service-recovery policyActive
                  Human handoffEnabled
                  QA evaluationActive
                  Governance
                  Experimentation / optimizationActive
                  Governance rulesActive

                  Measure what keeps customers longer

                  Measure each deployment against the relationship outcomes that determine whether customers stay.

                  Primary relationship outcomes

                  Retention rate

                  The share of at-risk customers retained.

                  Renewal rate

                  The share of eligible relationships that renew.

                  Repeat purchase / booking rate

                  How often the relationship continues to transact.

                  Customer lifetime value

                  The long-term value of a retained relationship.

                  Operating retention metrics

                  Save rate

                  The share of at-risk conversations resolved in favor of staying.

                  Offer acceptance rate

                  How often an approved retention offer is accepted.

                  Loyalty engagement

                  How actively customers use their loyalty benefits.

                  Time to retention resolution

                  How quickly a retention conversation reaches a resolved state.

                  Turn more customer moments into reasons to stay

                  See how Augmented Labs can detect churn risk, recognize loyalty, guide approved retention actions, and continuously improve the customer relationship.

                  Get a demo