Augmented Labs combines conversational AI agents, real-time agent assistance, conversation intelligence, and AI quality assurance to automate customer care, strengthen human performance, and improve every interaction over time.
“My delivery is late and I was charged twice.”
“I refunded the duplicate charge and confirmed your delivery is now expected tomorrow.”
“My flight was changed, our seats are split up, and I need to know whether our checked bags stay on the booking.”
“I’ve rebooked your itinerary with your seats together, and your bags are still attached to the booking.”
Conversational AI agents understand what a customer needs, bring in the right context, take approved action across connected systems, and carry the conversation through to resolution.
ALi Assist works alongside your team in real time, bringing together customer context, knowledge, guidance, and recommended next steps while the human remains in control.
Conversation Intelligence analyzes interactions across AI and human agents to reveal what customers need, where friction is building, why conversations escalate, and what is changing across the experience.
Also surfaces sentiment, recurring issues, resolution patterns, compliance trends, agent performance, and emerging topics.
AI Quality Assurance evaluates interactions across AI and human agents at scale, giving teams consistent visibility into quality, policy adherence, compliance, resolution effectiveness, and opportunities to improve.
Evaluated consistently across AI and human interactions.
Voice, Chat, Messaging, and Email share the same customer history, actions, and outcomes so conversations can continue without starting over.
Context carries across channels, AI agents, and human handoffs.
Augmented Labs designs, integrates, deploys, operates, and continuously improves your customer care experience, with visibility and oversight through Console.
Your team sees the experience through Console. Augmented Labs operates and improves the system behind it.
Measure each deployment against the customer, operational, and quality outcomes that matter most.
The share of conversations resolved without a further contact.
The share of volume handled without escalation to a human.
How customers rate the experience, and how likely they are to recommend it.
How long it takes to resolve a conversation, end to end.
How quickly a customer receives a first, and a next, response.
The operating cost of resolving a customer need.
How often a conversation requires a human to step in.
How consistently conversations meet quality and policy standards.
See how Augmented Labs can automate customer conversations, assist your teams, understand every interaction, and continuously improve quality.
Get a demoExperience a live conversational agent.